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Creative innovator, results oriented, hands-on developer, architect and manager with over 20 years of experience in software development and information
technology. Extensive understanding and experience in various industries including Defense, Pharmaceutical, Automotive, e-Commerce, Call Center, Clinical
Trial and Customer Service. Able to translate customer needs into actionable and effective solutions. Consistently delivered systems meeting budget and time targets, exceeding client expectations. Excellent communication, problem solving and conflict resolution skills.
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Information Technology - Project Management - Systems Analysis & Design
Program Management - Applications Development - Database Development
User Training & Support - Quality Assurance - Standards & Methods Adherence
Process Improvement - Strategy Analysis - Life Cycle Support & Maintenance
Pattern Based Development - MVC/Web Development Expert - CTI / IVR Development
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• Leader
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Provided clear and consistent direction to medium and large sized software development teams. Increased overall departmental efficiency and general ROI of developed applications by instituting encapsulation and framework approaches.
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• Team Player
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Led a cross-functional team to choose, implement and maintain an Endeca, full text search and guided navigation technology for a group of high profile, publicly held web sites. Staffed, trained and coordinated local and remote teams to maintain and update the Endeca index as inventory and data changed. This process became the core to a sales and marketing structure, and provided a noticeable increase in sales.
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• Innovator
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Managed and directed development and implementation of industry independent Call Logging Solution for Digital ACD recording and monitoring. Solution saved company over $10 million of initial implementation cost, and has shown an average profit of $8 million a year in billable revenue.
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• Marketing Support
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Worked with sales team to develop in-house reports to track ROAS vs. revenue from web sites, including customer tracking and data mining. Worked with partners and team members to develop strategy for emerging markets, and future business environments. Met with vendors and affiliates to provide technical expertise to sales staff. |
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• Client Relations
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Maintained close relationships with clients, account executives and vendors during every project. Ensured that all questions were answered clearly and promptly. Achieved project milestones above expectation. Dealt with issues promptly and appropriately. Provided clear and timely communication regarding status, outcome and future solutions.
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Oversaw and managed all stages of design, development, implementation and support of new secure portal for South Jersey Gas third party marketers to use to logon and access billing and metering data for large industrial customers, along with aggregated billing data for residential and commercial customers. System designed to integrate with existing SJG systems, and Oracle CC&B. 2015, South Jersey Gas (APC)
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Successfully designed and delivered a custom built, address processing system, using the latest .NET 4.5 asynchronous multi-threading technology. Created a task based pipeline that implements individual, independent stages that can be customized and reused in multiple configurations. Enforces USPS approved formatting and uses a custom implemented rule engine to process a variety of custom data cleanse rules to ensure clean, well-formatted addresses are submitted for a series of validations including Bing, Google, QAS and general geo-spatial validation. 2014, South Jersey Gas (APC)
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Provided expertise and quick turnaround of system designed to combine SAS LOA data with several external sources of additional LOA information, including long and short term disability, to assist Comcast Human Resources to provide clean and relevant analysis of LOA data for use in analyzing and ultimately reducing total leave of absence companywide and thereby reduce lost work hours: this translates to multi-million dollar savings for the client. 2013, Comcast Corp (APC)
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Efficaciously delivered second major project for South Jersey Industries. The system is used for the collection and reporting of daily Allocation and Nomination data for Transportation-only customers. A C#, ASP.NET WebForms based system it provides the ability to enter, modify, and report on all aspects of daily Transportation Allocation and Nomination information. 2013, South Jersey Industries (APC)
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Provided South Jersey Industries with custom written replacements for legacy software responsible for the oversight, distribution, reporting and future forecasting of daily delivery requirements of natural gas to most of southern New Jersey. System is entirely overhauled, written in C# with an intranet based ASP.NET front end. System is completely flexible, object and data driven, allowing for previously unavailable scalability and adaptability to future company needs. 2012, South Jersey Industries (APC)
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Effectually managed the design and development of in-house CRM, Inventory and Order Management systems for medium-sized e-Commerce business. Oversaw development of auto-vend and auto-bill technologies to meet business needs. Provided expertise to secure systems and ensure PCI compliance. Oversaw implementation and maintenance of backup and disaster recovery systems and procedures. 2010, Mindstar Technologies (APC)
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Successfully managed development and implementation of Endeca based full text search and guided navigation technology to provide end users with accurate results for a group of popular, large volume Auto Parts web sites. Implementation produced many challenges that were favorably negotiated through team efforts and led to methodologies and logistical systems that remain in place to present. 2007, Parts Bin Inc. (APC)
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Proficiently managed the design and implementation of a fully functional, CTI driven, call recording solution with a customizable XML rules-based purge system for files and data. System records incoming calls and captures identifying data for later retrieval and analysis via a web portal. Minimal programming is required to link call information to any in-house or third party CRM package. 2003, Telerx
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Oversaw development of Educational Grants Approval Web Portal. Website allows online users to apply for and check the status of their Educational Grant applications. Administrators are able to review, reply to, and process grant applications. Reports are provided for accounting, processing and review. 2001, Telerx |
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Devised and managed development of IVR and white mail transcription system. Lead team of four programmers to create a web-based customizable system able to implement new projects within 30 minutes without programmer or web designer assistance. System includes a centralized repository for collecting data from multiple IVR systems located in five separate sites around the country. 1999, Telerx
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Developed and implemented an enterprise wide CTI solution providing screen pop, data capture, and DNIS / ANI / IVR info forwarding to user desktops. The system is customizable, running both VBScript and JavaScript based events for call arrival, terminate, transfer and hold. System design to be network transparent, database and ACD independent, providing a generic application layer through which telephony data can be passed. 1994, Interactive Response Technologies
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Designed firmware and software for the control of an inter-network of LED displays, for use in broadcast and recording studios. Development management system capable of control over 1000 devices for a single easy to use, intuitive interface. Provided implementation and support of LED display firmware. Firmware development in Turbo Assembly, front end in Borland C++. 1991, Luna Technologies LLC
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| Alex Paul Consulting, LLC |
Lawrenceville, NJ |
Senior Partner and Consultant
Providing custom software development, data analysis, security and implementation analysis and software consulting services to a wide variety of clients, including South Jersey Industries/South Jersey Gas, AAA Mid-Atlantic, Comcast Corp, Mettler Instruments Inc., Merrill Lynch, and many other small, medium sized clients. Consistently able to apply expertise in software, data and hardware to provide creative and unique solutions, that satisfy client requirement and exceed user expectations.
C#, .NET 2.0-5.0, MVC 2.0-4.0, EF 2.0 -6.1, WFC, WPF, JAVA, LAMP, C++, Assembly
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| Aug 2014 - |
South Jersey Industries - Marketer Portal |
Folsom, NJ |
| Present |
Consultant - .NET, MVC, SQL Server- Tech Lead/Architect
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Currently leading a project oriented team to document, design and deliver a secure web portal through which third party energy marketers can access their daily usage, consumption and billing information, and input their daily gas Nominations. System provides an external link to the previously developed Transportation Portal, allowing a more effective flow of information between SJG and its third party marketers.
C#, .NET 4.5, MVC 4.0, EF 6.0, MSSQL 2008, SSRS/SSIS
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| Mar 2014 - |
South Jersey Gas - Address Gateway Service |
Folsom, NJ |
| Aug 2014 |
Consultant - .NET, WFC –Software Engineer/Architect
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Envisioned and created a custom Windows Communication Foundation (WCF) based application to serve South Jersey Gas’s need for a system to handle the validation of customer address information for Mailing, Billing and Service addresses. The system is designed to use an asynchronous pipeline with multiple stages which clean, process and submit data to web services such as Bing Maps, Google Maps and QAS for processing and validation. System utilizes C#, WCF and provides both REST and SOAP interfaces for the base service.
C#, .NET 4.5, MVC 4.0, WCF 2.0, Oracle, Entity Framework 6.0, Salesforce
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| Sep 2013 - |
South Jersey Gas - CC&B/Maximo Rollout |
Folsom, NJ |
| Feb 2014 |
Consultant - System Architecture/Integration Coordinator
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Utilized extensive experience and proficiency in custom software and large system rollouts to provide South Jersey Industries with guidance, leadership and project management skills, assuring their new Customer Service CRM (Oracle’s CC&B) and Enterprise Asset Management System s (IBM’s Maximo)were delivered successfully to the company and ensured that all external interfaces, including over 40 edge systems integrated cleanly and correctly with the new CRM and EAM systems, with full documentation and quality.
Oracle, CC&B, Maximo, Message Broker, DataStage, UC4, Lawson, business analysis
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| May 2013 - |
AAA Mid-Atlantic |
Mt. Laurel, NJ |
| Sep 2013 |
Consultant - .NET, MVC, WFC
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Provided C# and MVC expertise to assist web design team in converting a ASP.NET Web Forms application to an MVC 3.0 based methodology utilizing Entity Framework code first strategy to connect to a WCF based service in a Service Oriented Architecture utilized both for security connectivity to national and local club data.
C#, .NET 4.0, MVC 3.0, WCF 2.0, Entity Framework 4.0, SOA
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| Nov 2012 - |
South Jersey Industries - Transportation Portal |
Folsom, NJ |
| Apr 2013 |
Consultant – C# .NET, ASP.NET – Custom Software/Reporting
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Engineered and implemented an upgrade to legacy Lotus system to a modern C# .NET architecture utilizing SQL Server 2008 in the back end. System allows SJI to meet its requirements to keep track of gas purchased on Williams and Transco pipelines by third Party Marketers for use by their customers who are on SJG service for Transport Only. System tracks daily contract as well as large customer allocations for customers or aggregate groups that measure at least one Dekatherm per day usage.
C#, .NET 3.0, MSSQL 2008, SSRS/SSIS
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| Mar 2012 - |
Comcast Corp. - Human Resources |
Philadelphia, PA |
| Sep 2012 |
Consultant - .NET, Windows Forms – Data Analysis & Reporting (SAP/Oracle)
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Designed, developed and implemented a custom software application for use by Human Resources. Software utilizes C# and Oracle to facilitate calculation and reporting of LOA data, across multiple divisions and regions within the United States. Report data comes from several disparate sources including SAP. Data is broken out and provided back to the users in the form of several compiled reports that provide the HR managers a way of quantifying over use and abuse of leave of absence issues, from individual to division and regional issues.
C#, Oracle, PL/SQL, SAP, Windows Forms, Photo Shop CS5
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| Oct 2011 - |
South Jersey Industries - Sendout Portal System |
Folsom, NJ |
| Nov 2012 |
Consultant - .NET, ASP.NET – Custom Software/Reporting
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Engineered and implemented an upgrade to legacy Lotus system to a modern .NET architecture utilizing SQL Server 2008 in the back end. The system is responsible for collating and reporting on daily Sendout data related to total system input and output of energy volumes. The system is used to verify and track proper management of utility systems. Reports and data collected are utilized as part of a system wide remediation process to minimize and prevent loss. Collected data becomes a historical reference used for future forecasting of daily output demand based on metrics such as temperature and weather trends.
C#, ASP.NET, MSSQL 2008, IIS7, T-SQL, Lotus Domino, SSRS/SSIS
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| May 2011 - |
Jobspring Partners |
Philadelphia, PA |
| Sep 2011 |
Consultant - .NET, ASP, WebForms – Framework upgrade/Architecture Layout & Design
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Assisted a small, but growing e-Commerce business to transition their website and backend infrastructure from a legacy Classic ASP architecture to a modernized ASP.NET framework, utilizing IIS7 and SQL Server 2008. Assisted in implementing development standards and guidelines. Provided training and guidance to junior team members.
VB.NET, C#, ASP.NET, SQL Server 2008, IIS7, T-SQL, Classic ASP
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| 2009 - 2011 |
Mindstar Distributors, LLC |
Jackson, NJ |
| Contract |
Consultant - .NET, ASP, LAMP – Custom CRM and e-Commerce + Warehouse Management
Responsible for oversight of small development team providing IT maintenance, support and development for medium size e-Commerce based warehouse business. Development responsibilities include implementation, maintenance and adaptation of in-house CRM, supply chain and logistics, stock keeping and shipping/receiving systems. Responsible for backend billing, auto-vend, PCI compliance, disaster recovery and security for all critical systems.
C#, ASP.NET, SQL Server 2008, IIS6, IIS7, T-SQL, C++, LINUX, PHP, Solr
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| 2008 - 2009 |
US Auto Parts, Inc. (PRTS) |
Carson, CA |
| Contract |
Consultant - LAMP and Endeca
Supported new development team during merger of The Parts Bin with US Auto Parts, and provided additional support to the newly formed company during IPO and initial growth periods. Used extensive knowledge of Text based search, and search engine technologies to develop and implement an Endeca based full text search and guided navigation technology, to provide end users with accurate results for a group of popular, large volume Auto Parts web sites.
LINUX, APACHE, MySQL, PHP, JSP, JAVA, HTML, Endeca, LDAP, Sphinx, dtSearch
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| 2005 - 2008 |
The Parts Bin, Inc. |
Hamilton, NJ |
| Contract |
Systems Architect
Provided expertise to manage marketing and development of companies 200 e-commerce websites. Work with design team to provide consumers with an easy and intuitive online shopping experience. Responsible for search engine optimization, implementation of marketing strategy to maintain and increase revenue, improve ROI and ROAS. Create and apply metrics to allow for useful analysis of marketing and sales data. Team consists of 50 remote developers and content writers and 10 local analysts.
LINUX, APACHE, MySQL, PHP, JSP, JAVA, HTML, LDAP, Sphinx
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| 2004 - |
Alex Paul Consulting, LLC |
Lawrenceville, NJ |
| Present |
Senior Partner and Consultant
Providing custom software development, data analysis, security and implementation analysis and software consulting services to a wide variety of clients, including South Jersey Industries/South Jersey Gas, AAA Mid-Atlantic, Comcast Corp, Mettler Instruments Inc., Merrill Lynch, Freedom Mortgage and more. Used knowledge of software and hardware to provide creative and unique solutions.
C#, ASP.NET, JAVA, LAMP, IIS7, C++, Assembly, VB.NET or any other language required
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| 1998 - 2004 |
Telerx, Inc. |
Horsham, PA
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Lead Developer
Responsible for team of three senior and five junior programmers; provided guidance, organization, direction, and “consistency of vision” on all internally developed applications throughout project life cycles. Maintained oversight of the development, support, and maintenance of applications for company’s extensive client base; Provided a bridge between clients, third-party vendors, and development team. Translated needs into technical solutions.
C#, ASP.NET, VB.NET, UML, Oracle 9i, SQL 2003, XML, PL/SQL,T-SQL,RSA,SSL
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| 1996 - 1997 |
Innovative Programming Associates |
Princeton, NJ |
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Sr. Developer
Provided conceptual and structural oversight to the design and development of LabCat™, a software package used globally by the world’s largest pharmaceutical companies to collect and analyze all elements of trial, dosing and disposition data during the preliminary phases of new drug studies and pre-clinical trials.
C++, VB5, Oracle 7.34, PL/SQL, Crystal Reports
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| 1995 |
Tally Display Corp. |
Nyack, NY |
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Consultant - C++/Assembly
Designed firmware and software for the control of an inter-network of LED displays, for use in broadcast and recording studios. Developed management system capable of controlling 1000 linked devices from a single easy to use, intuitive interface. Original firmware development in Turbo Assembly, with a DOS based front end in Borland C++.
C++, Turbo Assembly
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| 1994 - 1996 |
Interactive Response Technologies
| Ft. Lauderdale, FL |
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Sr. Programmer/Analyst
Provided technical and analytical knowledge to assist
in the development of DiverCTI™. DiverCTI™ was sold to Rockwell
International for use with its Galaxy ACD, providing Call Center users
with an easily customizable software front-end, that is CTI
integrated, scriptable, network and database independent.
VB3/4, C++, Oracle 2.11, SyBase, Tandem NS-SQL, DB2, HTML, CTI/IVR
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| 1993 - 1994 |
Lockheed Martin Aerospace |
Hightstown, NJ |
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DB Programmer/Analyst
Worked with dedicated team of analysts providing development expertise. Reviewed and remediated issues to ensure and enhance future excellence. Assisted in revision of software testing and control SOPs. Worked on development of system providing mission oversight and data reporting.
C++, FoxPro, Oracle 2.11
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| 1991&1992 |
Leonard Busch Associates |
Ewing, NJ |
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Programmer/Analyst
Provided technical assistance to Structural Engineering firm. Developed set of programs to provide Static Load Calculations for beams, columns and base plates. Additionally designed and created several AutoCAD (LISP) Macros to assist in drawing design.
C++, AutoCAD, LISP, QBasic
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Languages:
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C#,ASP.NET, JQuery, Razor, JSON, AJAX, RegEx, JAVA J2EE, JavaScript, Visual C++,ANSI C, Borland Turbo C++, EJB, VB6, VB.NET, HTML, dHTML, XHTML, UML, ASP, PHP, Pearl, Python, LISP, T-SQL, PL/SQL, XML, xSLT, XSL, RSS;
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Frameworks:
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.NET, MVC, WCF, Entity Framework, Apache, Java Beans, STRUTS, Win32, LAMP, AspDotNetStorefront;
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Patterns:
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REST, MVC, Factory;
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Packages:
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NUnit, NLog, JUnit, JLog, Json.Net, JQuery.UI, NMock; NHibernate;
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Databases:
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Oracle, SQL Server,MySQL, Informix, Access;
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OS:
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Windows, Azure, Linux/UNIX, Mac OS X; Android;
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Hardware:
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Intel x86, ARM RISC, MIPS, SPARC;
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SDLC:
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Agile, Scrum, Extreme, Waterfall, Object Oriented;
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Services:
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LDAP, Active Directory, IIS6, IIS7, WinSock, Exchange, Apache, Netware, TCP/IP,TAPI, ATAPI, VoIP, NAT, POP, SMTP, SOAP;
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CTI:
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Aspect ACD, Aspect Inphinity, Nortel Meridian, Rockwell Galaxy, Cisco IVR, DiverCTI, Intel Dialogic, Brooktrout, NMS, Artisoft Visual Voice,vXML;
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Encryption:
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AES, Rijndael/Triple DES, Blowfish, MD5, RSA, PGP;
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Compression:
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GZIP, LZ, RAR;
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Reporting:
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SQL Server Reporting (SSRS), Cognos Impromptu, Cognos PowerPlay,Crystal;
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eCommerce:
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Authorize.NET, Cybersource, PayPal, Google Checkout, Chase PaymentTech, SecurePay;
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Logistics:
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UPS WorldShip, Endicia, AdvancePro;
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Site Search:
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Endeca, Sphinx, dtSearch, Solr, Lucene;
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Environments:
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Visual Studio, Zend Studio, Dreamweaver MX, Flash Studio;
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Software:
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Adobe PhotoShop, Adobe Illustrator, Rational Rose, MS Visio, MS Office, Weblogic, Cisco ICM, Aspect Uniphi, ER-WIN, TOAD;
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Legacy:
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Turbo Assembly, COBOL, FORTRAN, PASCAL, Turbo Pascal, Smalltalk, PROLOG, Dbase, Dbase III+, DB2, SyBase, FoxPro, Delphi;
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Industries:
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Pharmaceutical, Chemical, Construction, Natural Gas, Energy, Defense, Financial, e-Commerce, Telecommunications, Media, Information, Call Center, Automotive;
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Education & Certifications |
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| 2007 |
Endeca Certified Software Engineer |
Cambridge, MA |
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| 1998 |
Oracle Certified PL/SQL Developer |
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| 1993 - 1995
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Hampshire College |
Amherst, MA |
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Computer Science; Minor in Philosophy.
Artificial Intelligence; Minor in English.
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| 1991 - 1992 |
Lehigh University |
Bethlehem, PA |
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Mechanical Engineering; Minor in Computer Science.
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